Travel In Confidence – Find out how we are keeping our passengers and drivers safe on board by visiting our coronavirus safety page.

How are we keeping our passengers and drivers safe on-board?

Keeping our customers and colleagues safe and well is our top priority and here at National Express Solutions, our team of experts have been busy implementing additional measures and procedures, both on and off our vehicles to make sure that you feel safe and comfortable when you take your next trip. Use the tabs below to find out more about how we are making sure you can travel in confidence.

To view our COVID-19 safety document, please click here.

To speak to a member of our team with questions or concerns around travelling and Covid-19, please use the link below.

On-board our vehicles
How you can help
On-board our vehicles

Hand Sanitiser

Hand sanitiser dispensers have been installed on-board our vehicles for both driver and passenger use. Please ensure that you clean your hands upon boarding & alighting the vehicle.
Face coverings

It is mandatory for customers to wear face coverings (preferably face masks) as per government advice. We also supply our drivers with personal protective equipment where necessary.
Limited seating
Passengers will be required to only use designated seats to adhere to social distancing rules. Unavailable seats will be clearly marked.

We have implemented enhanced cleaning regimes. Our vehicles are cleaned multiple times a day; which includes the disinfection of all high contact areas with antiviral products and fogging systems.
Purifying Air Filters

Our new air filtration systems will regularly purify the air on-board the vehicle throughout your coach journey.


Passengers will be required to load rear seats first and leave the vehicle in the reverse order to avoid walking past sitting passengers.
Social Distancing & On-Board Signage

We have visual reminders on our coaches regarding social distancing whilst on-board.
Temperature Checking

All drivers are temperature checked prior to starting their shift and all passengers are required to be temperature checked prior to boarding the vehicle.

Drivers have been issued with personal protective equipment and driver protective screens have been fitted on all own fleet vehicles.

How you can help

Plan ahead & keep in touch

Our team will regularly be in contact with you before and on the day of your hire. Please ensure you read all communications sent to you as these may contain important information regarding your booking. Our 24hour support team will also be available to answer any questions that you may have.
Follow Government advice

Do not travel if you’re experiencing any coronavirus symptoms. These include a high temperature, a new continuous cough, or loss or change to your sense of smell or taste.
Wash your hands and use sanitisers where available before travelling. If you can, bring hand sanitiser gel for use during your journey.

Government guidance recommends the wearing of a face covering or mask when travelling on public transport. This is mandatory in England. To minimise the spread of the virus you will be required to wear a face mask or face covering when on-board the coach.
Maintain social distancing

Keep apart where possible when waiting to board the vehicle and follow instructions from our drivers.

Keep to your designated seat throughout your journey and only use the on-board toilet if unavoidable.

To view our Risk Assessment document, please click here.

View our COVID-19 FAQ’s using the link below.

On-board our vehicles
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How you can help
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